You can purchase Microsoft-licensed power supplies from the Microsoft Store. We strongly recommend that you use only the genuine Microsoft or Microsoft-licensed power supply that came with your Surface or was purchased separately to charge the battery. If you see any damage to the charging port, power connector, or power cord, contact us. After your device has charged with the power supply for five minutes, again use the Surface Dock to continue charging. If your battery is completely drained, a Surface Dock may not be able to fully charge your device. Instead, use the power supply that shipped with the device.
Make sure that the connections are secure and that nothing is plugged in to the USB charging port on the power supply. Plugged in, charging (won't run on battery)įirst, check for things that might prevent your Surface or Windows from starting or the battery from charging. For example, if you experience the following issues:
Tip: Having problems with your Surface? Try fixing it with the Surface Diagnostic Toolkit.Īfter your Surface turns on, you may have a problem with your battery or with Windows recognizing your battery.
